Shirts are only held for you once you place an order. Adding a shirt to your cart does not guarantee that you will be able to purchase it at a later date. If the shirt you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.

Is the site secure?

Any personal information given to Threadless.com will be protected. Your information will not be disclosed to any third parties. Threadless.com's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, Threadless does not store your credit card information at any time.

To assist you in recognizing secure areas of the Threadless.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

Can I track my order status?

You can track your order status by logging in and accessing the My Account link from the site header. All orders placed under your username will be visible on the right side of the page.

You can also go to www.threadless.com/orderstatus and enter your order# , email address, and billing zip. Make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.

How do I use a coupon or gift certificate?

You can enter a coupon or gift certificate code during the first step of the checkout process. Under the shopping cart, there is a field to enter a coupon code or gift certificate code. You can only enter one code per order. The coupon or gift certificate will be deducted off the total of the order. If there is a balance, the amount will remain on the coupon or gift certificate code to be used on future orders.

Coupons and gift certificates are good for one year.

How can I pay for my order?

Threadless only accepts Credit Cards for payment We accept Visa, Mastercard, and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc) can be accepted. We do not accept Switch, Electron, Maestro or other international debit cards. Our website features an SSL secure connection during the transaction keeping your information secure and private. Please note that the charge on your statement will appear "Threadless.com".

How can I make changes to my order?

You can cancel your order and place it again if you need to make changes to it. Go to www.threadless.com/orderstatus and enter your order#, email address, and billing zip. Make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.

Once you pull up your order, you will be given the option to cancel. Your card or payment option will be reimbursed and you can go ahead and place another order.

If you aren't able to pull up your order, you can also send changes to service@threadless.com. Changes can only be made if your request is answered before your order is processed. Depending on demand, we may or may not be able to make your requested change. Once your order is processed or shipped, no changes can be made.

I placed my order, but forgot to add a tee. How can I add it to my order?

We're sorry but we're unable to add to your order since we don't store credit card information. You will have to place a new order for the additional shirt.

You can also cancel your order and place it again. Go to www.threadless.com/orderstatus and enter your order#, email address, and billing zip. Make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.

Once you pull up your order, you will be given the option to cancel.

How do street team points work?

Points are given for submitting a photo to the gallery or linking to Threadless and referring a sale. 1 point is awarded for photos and 2 points for referrals. Points are awarded on a per order basis, not per tee. The referral must be placed using the URL: www.threadless.com/?streetteam=YOURUSERNAME.

If the link is not used, the points will not be awarded. For more information, visit our street team section: www.threadless.com/streetteam.

You will not be awarded points for placing orders using your own link.

All street team points must be used at once. Once you use your street team points, the balance is set back at zero.

How do I become a Threadless vendor?

You should check out our vendor section: www.threadless.com/vendors .We have a very strict verification process for vendors. All vendors must complete the necessary paperwork and be approved by us before becoming a qualified vendor. Once your vendor status is approved, you will be able to order at the vendor price with a minimum order of 24 items.

Can I combine orders?

No, we are unable to combine orders. Each order you place will be sent separately.

What are Select tees and why do they cost $25?

The $25 tees are Select tees. Select tees are commissioned by leaders in the field of design. Also, any Threadless designer who wins the competition 4 or more times will be invited to design a Threadless Select tee!

Select tees are an exclusive, anything-goes tee shirt canvas.They are not limited in colors like the regular Threadless tees and can use specialty inks. Therefore, the Select tees cost a bit more than the other shirts. You can find all Select tees here: www.threadless.com/catalog/select

Select tees are printed on American Apparel for the Guys and Girly sizes.

Can I stop by your warehouse and get shirts?

You can definitely stop by our warehouse to pick up shirts! We are here 9 to 5 Monday thru Friday and are located at 4043 N Ravenswood Suite 106. No need to place an order. You stop by, pick out what tees you want online, and pay for them here. We don't accept cash, so you'll need to bring a credit card. I've tried checking my order status online and it won't work.

To check your order status, go to www.threadless.com/orderstatus. You will need to enter your order number, email address, AND billing zip used to place the order.

Please make sure to enter everything correctly and it will pull up your order information. Also make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.

Do not include any extra spaces or characters. If you do, it will not recognize your info and will not be able to pull up your order.

You can also enter the name on the order and the first four and last four digits of the credit card used to place the order to look up your order information.

Is it true my street team points get set back to zero after I apply them to an order?

Yes. When you apply street team points to an order, your balance is set back to zero points. If you have more street team points than your order total, you will not receive those points back.

I emailed service@threadless.com several times and haven't received a response! Why won't someone email me?

Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address.

During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard back from us, wait a week before sending a second inquiry.

Can I change the username on my Threadless account?

Sorry, but you can't change your username. You will need to cancel your current account and sign up for a new one. After you login, go to your account page and there is an option to cancel your account. Please note: all stats will be lost if you cancel your account.

I placed an order, but I don't have my order number. Can I look it up?

You bet! You can go to www.threadless.com/orderstatus and enter the name on the order and the first four and last four digits of the credit card used to place the order to look up your order information. Enter the numbers altogether and do not include any spaces like the example below

Card Number:
1111 2222 3333 4444

First Four and Last Four Digits:
11114444

If I use Street Team Points and a Gift Certificate to place an order, which is applied first?

If you are using both points and a coupon/gift certificate in an order, the gift certificate will be applied to the order first. The points will then be applied to the order and set to zero.

Can i change the size or address of my 12 Club Subscription?

Of course! If you need to change your address, email us your order# and your updated address. Make sure to do it before your month's shirt is shipped or it may be sent to your old address.

We can also change the size shirt in your subscription. Email us your order number and what size you would like your future shirts to be. Again, make sure to do it before the month's shirt is shipped or you may get the wrong size again.

Why don't you offer Paypal?

Unfortunately we have no immediate plans to offer PayPal as a payment option. PayPal is not supported by our merchant account and also does not offer the level of fraud protection we require. It may change sometime in the future, just no time soon.

Can I place an order online and pick it up at your warehouse?

If you place an order online, it must be shipped. If you want to pick up your order, you can come into our warehouse and place an order here for pick up. We are located at 4043 N Ravenswood Suite 106 Chicago, IL and are here Monday thru Friday 9am to 5pm. We accept the same forms of payment for walk-ins as we do on the site. Sorry, no cash.

Why are some of the Kids tees on different shirts?

We used to print on American Apparel Kids tees, but recently switched to our custom Threadless brand kids shirt. The sizing of the custom shirts is more accurate to what we've seen in the industry and are therefore bigger than the previous kids tees. On every kid's tee product page at www.threadlesskids.com, there will be a note indicating whether the shirt is on AA or Threadless Custom along with a link to the size chart.

Check out our size chart so you can see the difference in sizes and find out which size in each brand is right for you!

What shipping options do you offer?

We offer the following options for shipping:

Domestic (US) Orders

• UPS Next Day
• UPS 2 Day
• UPS Ground
• Mail Innovations (delivered by USPS)

Note: UPS cannot ship to PO Boxes.

International Orders

• UPS Mail Innovations Economy
• UPS Mail Innovations Priority

*Orders over 60oz must be shipped via UPS Mail Innovations Priority.

How much will shipping cost me?

Costs vary based on ship location, the weight of the items in your order and the ship method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart, proceed to step 2 and fill out your shipping address, then proceed to step 3 to see your shipping costs. In step 3 you can also see how much it will cost you to ship with other ship methods than the one selected.

Can I track my shipment?

Only UPS Ground, 2 Day, and Next Day orders have tracking numbers. As of right now, international orders do not have a tracking system. We are working on introducing an international shipping option with tracking capabilities. Hopefully it will be available in the near future.

I haven't received my order yet!

If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse.

Check the estimated ship times for the shipping method you selected:

Domestic (US) Orders

• UPS Next Day (Next business day)
• UPS 2 Day (2 business days)
• UPS Ground (1-5 days)
• USPS Mail Innovations(5-8 days)

Note: UPS cannot ship to PO Boxes and APO address. For these address only, the USPS (Mail Innovations) shipping option is available.

International Orders

• UPS Economy Mail Innovations (1-3 weeks)
• UPS Priority Mail Innovations (5-10 days)

* Please note that the timeframes listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. Please check the processing time estimated in your email confirmation to determine when your order will ship. International can take up to 5 weeks to arrive depending on conditions.

My tracking number isn’t working! Why?

Likely your order was just shipped. No worries. Tracking numbers can take up to 72 hours to be updated

Why was my order charged at customs fee when it was delivered?

Any international order may incur a customs fee. This is also mentioned in the third step of the checkout process. This fee is being charged by your government, not Threadless.com. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees and duty taxes.

If I choose Next Day or 2 Day shipping, when will I get my order?

For express domestic orders, we do offer UPS Next Day and UPS 2 Day shipping. UPS Next Day will arrive the next business day after the ship date. UPS 2 Day will arrive 2 business days after the ship date.

Some processing time may apply. For the most part, express orders will be shipped within 3 business days from the date the order is placed.

UPS 2 Day and Next Day deliveries are only made during the business week. Deliveries will NOT be made on Saturday or Sunday or holidays. If an order is shipped Friday UPS Next Day, it will arrive on Monday. If that Monday is a holiday, it will arrive on Tuesday.

Why did I get charged tax?

Only Canadian orders are charged an additional tax along with the shipping fee.

With Global Mail Innovations, we have to claim orders when they cross the Canada border and pay the duties and customs fees. The charge is added on to your order in the form of a tax. The good news is when you receive your order, you will not have to pay any additional fees. If you are asked to, it will be an unlawful charge. Report it to your local post office.

How does Mail Innovations work?

With the domestic Mail Innovations option, UPS picks up your order from our warehouse, sorts it, applies the necessary postage, and sends it to USPS. The delivery will be made by your local post office, not UPS so this options works for PO Boxes and APO addresses.

Mail Innovations is similar to First Class mail. It typically takes 5-8 days to be delivered, but can take up to a couple weeks. If you don't have your order after 3 weeks from the ship date, send our customer service an email.

How does Global Mail Innovations work?

With the Global Mail Innovations option, UPS picks up your order from our warehouse. UPS then sorts the mail, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for delivery. UPS does not deliver the order.

Economy Mail Innovations should take 1-3 weeks to be delivered and Priority Mail Innovations typically takes 5-10 days. International orders (Priority or Economy) can encounter numerous delays while in transit, so it is possible for international orders to take up to 5 weeks to be delivered. The ship times given are estimates and not guaranteed.